![]() Trip May have been great, can’t comment, but communication really needs to be a lot better. Not being able to do event on our last night in Vegas was really disappointing, going to a Vegas nightclub is one of the things on the list to do. I read Ts and Cs and this is correct, but they should also have an agreement on the communication plan they have and if they don’t meet it, then they can’t fine you. On my return home, I received an email saying I’d been charged $70 dollars for our no show. Eventually received communication about 2 hours before the meeting time, which was really too late to change my rearranged plans and get to the Venetian night club.Ĭommunication needs to be a lot better and earlier, even a days notice would have been acceptable. Emailed the company when had a bit of WiFi at a stop on way back to say we’d had no details. Went to visit Grand Canyon and decided we’d do something else when we got back to Vegas. On the morning of the event still had no details sent through so wrote it off as something we weren’t going to get in. I booked this as part of 40th birthday plans for the week we were in Vegas. This was terrible, I didn’t even get to a club as, with most other comments, I didn’t receive any communication about the itinerary or anything. I know most people don’t write positive reviews and mainly negative ones, so I’ve decided I’m going to start reviewing everything i do on trip advisor, good or bad. Also 2 out of the 3 "nightclubs" were basically just bars. VIP-hosted access to two of Las Vegas top day pool clubs and skip-the-line privileges. Complimentary bar onboard the party limousine bus. ![]() Party limousine bus transportation included. With us, there are no entry fees on the day all youve got to do is show your pass. On top of the stupid amount of money we spend on drinks in the second club, I also had a massive phone bill from trying to call them from overseas ahead of our tour as they hadn't sent over any information until a few hours before it was due to start. Experience the Rockstar Pool Party Club Tour with Go City®. They should have cancelled if they knew there wasn't any. Hardly anyone returned to the bus after the second club and I wish we didn't as the hosts were just stood at the front of the bus on their phones with nothing but lies about how it's "not their job" to sort the alcohol. If we had known we could have gone to the shop ourselves to get some as clearly that was too much of a task for our "VIP" hosts. Later found out that they hadn't had alcohol for over 2 nights so they knew they weren't going to have any and that it wasn't going to get sorted by the time we come back on. Didn't get told this until we were already on the bus, Tommy said that this was due to someone "dropping the ball" and hoped it would be sorted by the time we got back on the bus. There was NO ALCOHOL on the bus as promised. We spoke to you after this event, and and even though we did not feel we were in the wrong, we offered your group free crawls for the future.Honestly the worst night I have ever had in Vegas. Having said that, we truly do care about all of our customers and their experiences. We take tremendous pride in offering accurate and clear information on all of our tours. We kindly note that it does say in our terms and our ticket confirmation that you must stay with the group in order to receive the perks of the crawl.Īs for free drinks, we do not advertise anywhere that you receive free drinks, but rather that you receive drink specials at some venues. Unfortunately Vegas Nightclubs are very strict with our entrances, and we receive our free express entry as a group at a designated time. Upon speaking with him, he informed us you were not at the designated meeting location at the agreed upon time. When your group decided to leave, our tour host provided specific instructions on where and when to meet him. Plus we were really excited about the party bus ride so it definitely put a damper on the whole experienceįirst off, we're truly sorry to hear about your experience, as we take tremendous pride in offering top notch customer service. The experience would have been so much better if are host wasn’t so inconsiderate. When we got inside she ignored us because she was drunk and grinding with her boyfriend. She told us she would hangout with/ talk to us once we got inside cause she supposedly felt bad. We headed to the last stop and waited and hour she said sorry and claimed she got no calls from me when I got her voicemail every time. I called my host multiple times and she did not answer. ![]() I noticed it was 10:30 and rush out with my mom from the bathroom to realize everyone left us. Ten minutes before we were suppose to leave I went to the bathroom. We were never given a designated area to meet she said she would come get us since the place wasn’t crowded at all. She seemed nice she told us around 10:25 she would grab us for the hour bus ride because one of the bars on are tour was closed which we were alright with. ![]() We checked into margaritaville both had a drink and met are host. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |